Microsoft Dynamics CRM

Yoodle provides consulting, implementation, customization and integration services for the Microsoft Dynamics CRM solution. 
 
Microsoft Dynamics CRM offers the power of productivity by delivering a solution that is:
 
FAMILIAR – Software that empowers people through natural, productive and insightful experiences.
 
INTELLIGENT – Real-time analytics and streamlined business processes that enable informed decisions and operational efficiencies.
 
CONNECTED – Connections across people, processes and ecosystems that allow business to maximize the value of relationships and systems.


Microsoft Dynamics CRM improves marketing effectiveness, boosts sales, and enriches customer service interactions. It is based on three core principles that any business must optimize to ensure success:
  • Obtain new customers
  • Keep existing customers satisfied
  • Grow customer relationships to increase revenue
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Microsoft Dynamics CRM Sales

  • Opportunity management
  • Sales process management
  • Pipeline optimization
  • Quotes
  • Order management
  • Sales force management
  • Sales literature
  • Direct e-mail
 


 

Microsoft Dynamics CRM Customer Service

  • Case management
  • Complete 360 degree view of customer information
  • Automated routing and queuing
  • Auto-response
  • E-mail
  • E-mail management
  • Service scheduling
  • Searchable knowledge base
  • Service contracts


Microsoft Dynamics CRM Marketing

  • Campaign management
  • Marketing list management
  • List segmentation
  • Campaign execution
  • Marketing reporting and campaign response management
 


Microsoft CRM is available in two flavors:

On-Premise (in your data center): We offer services to deploy Microsoft CRM server 2011 at your location. There are different server editions and licensing options available.

Microsoft CRM Online: We offer the full-featured CRM solution that is hosted by Microsoft for a monthly subscription fee. This is the quickest way to get started with CRM.